Functions of Bureau
Terrorism Information
(An Initiative of Crime Investigation Bureau)
CAMPAIGN AGAINST TERRORISM
The Anti-terrorism Front is an initiative of Anti-Corruption Front, is one of those mass movement organizations in India which is continuously supporting peace and discouraging all kind of terrorism on each and every level . ATF launched its national, international peace movement after 26/11 terrorist attack on Mumbai and managed many national and international events on anti-terrorism and peace not only in India but also in different parts of the world. Now again ATF has not only condemned the terrorism in India but supported all actors including Government of India against terrorism by promoting dialogues, banners campaign and national conference.
Objectives
Ø Familiarize and motivate common masses of India to fight against the cancer of terrorism
Ø Future Plan of Action.
Ø Layout for the National Anti-Terrorism Movement.
Ø Developing national responsibility among the people against war on terrorism
Ø A clear message to the world that India condemns all forms of terrorism and ready to take any step to make this world a safe place to live in.
Ø Committed and united India against terrorism.
Introduction
The November 2008 deadly terrorist assault (ABC News) on district and a spate of bomb attacks (BBC) across India's cities the same year have claimed hundreds of lives and once again raised questions about India's vulnerability to terrorism. According to the latest report on global terrorism by the U.S. government's National Counter-Terrorism Center, more than one thousand people died in India because of terrorist attacks in 2007, ranking India fourth behind only Iraq, Afghanistan, and Pakistan. India, a nation of a billion people, has been confronted with terrorism since its birth, and currently contends with a variety of regional groups mainly intent on separatism.
Why is India the target of so many terrorist attacks?
India is embroiled in a number of low-intensity conflicts throughout its territory. Many terrorist incidents are the products of these clashes. The region’s most affected are:
Jammu and Kashmir. Located at the northern tip of India's territory, this state has been the focal point of a territorial dispute dating back to 1947—when British colonial rule ended—involving India, Pakistan, and China. India claims the entire region as its sovereign territory, though it controls only about half of it. A third of the land is controlled by Pakistan, and China controls the remainder. The quarrel between India and Pakistan has touched off a number of military showdowns. Since the late 1980s, the region has been home to a number of militant groups seeking independence for the region. Experts say these groups have extensive support networks in Pakistan, and some accuse Pakistan of using these insurgent groups to wage a proxy war in the region. Over the last decade, this conflict has been linked to some two-thirds of all fatalities from terrorist attacks in India.
Andhra Pradesh. Andhra Pradesh state along the Bay of Bengal coast has endured a number of attacks linked to a group known as Nasalizes. Named for the town of Naxalbari where their movement began in 1967, Nasalizes are revolutionary communists. Though not all are militant, Human Rights Watch estimates some 10,000 are members of armed militias, which continue to wage a low-intensity insurgency that claims hundreds of Indian lives every year. In areas under Nasalizes control "people's courts" prosecute individuals deemed "class enemies" or "caste oppressors." The U.S. State Department reports Nasalizes terrorism "is growing in sophistication and lethality and may pose a significant long-term challenge." Indian officials have reportedly organized vigilante groups to help oppose Nasalizes influence, and human rights groups have criticized the government's methods. Over the years, the Nasalizes influence has spread to thirteen of India's twenty-eight states. The swath passes through the woods and jungles of central India, where the group takes refuge and recruits from the region's impoverished population. The states of Andhra Pradesh, Bihar, West Bengal, Jharkhand, and Orissa have witnessed high levels of Nasalizes activity, but Chhattisgarh witnessed the most Maoist-related violence in 2006 with more than 360 deaths.
Northeastern States. Violence has plagued several states in northeast India ever since the country now known as Bangladesh was partitioned off in 1947. Fighting has been particularly bad in the states of Assam and Nagaland, which over the years have received a large influx of immigrants. Shifting demographics in an area already prone to tribal friction have helped touch off a number of religious and cultural conflicts. Poverty is endemic in the region, and many groups are demanding independence, citing neglect and discrimination on the part of the Indian government as grounds for separation. Militant groups like the United Liberation Front of Assam have targeted politicians and infrastructure in an attempt to force out government influence.
What groups are involved in terrorism in India?
There are scores of insurgent and terrorist groups operating in the country. Those recognized by the U.S. State Department as Foreign Terrorist Organizations (FTO) or other "groups of concern" are:
Lashkar-e-Taiba (LeT), whose name means "Army of the Pure," is a militant Islamist group operating in Pakistan as well as in Jammu and Kashmir. The group reportedly received funding from Pakistan's intelligence services until 2001, when the United States designated it an FTO and Pakistan froze its assets. LeT, which has ideological, but unconfirmed operational ties to al-Qaeda, aims to win sovereignty for Jammu and Kashmir and spread Islamic rule across India. The group is blamed for some of the most high-profile terrorist attacks in India, including the July 11, 2006 bombing of the Mumbai commuter rail.
Jaish-e-Muhammad, meaning "Army of Mohammed," is another Pakistan-based terrorist group operating in Jammu and Kashmir. Founded in 2000 by the former leader of the now- defunct group Harkat-ul-Ansar, Jaish-e-Muhammed seeks to drive India out of Jammu and Kashmir and transfer control of the region to Pakistan.
Harakat ul-Mujahadeen (HuM), or the "Islamic Freedom Fighters' Group," was founded 1985 as an anti-Soviet group fighting in Afghanistan. When Soviet forces withdrew in 1989, the Pakistan-based HuM shifted its focus to Jammu and Kashmir. HuM seeks to battle "anti- Islamic forces" and its members have helped carry out operations as far away as Myanmar, Tajikistan, and Bosnia.
The Communist Party of India (Maoist)* was formed by a merger of Nasalizes groups 2004 after talks between the Indian government and the leftist militants broke down. The group seeks to establish a "revolutionary zone" of control extending from the Nepalese border down to the southern part of Andhra Pradesh that would ultimately become a sovereign state.
Harakat ul-Jihad-I-Islami (HUJI) was founded in 1980 to fight Soviets in Afghanistan but has since concentrated its efforts in Jammu and Kashmir. HUJI, which is based in Pakistan and Kashmir, primarily attacks Indian military targets, but it is believed to be linked to the abduction and slaying of five Western tourists in Jammu and Kashmir in 1995.
Jamiat ul-Mujahadeen is a small group of pro-Pakistan Kashmiri separatists operating in near Pakistan. It is thought to be responsible for a pair of 2004 grenade attacks against political targets in India.
The United Liberation Front of Assam (ULFA) has sought to establish an socialist state in Assam since its founding in 1979. In the 1990s, ULFA's attacks on political leaders, security forces, and infrastructure provoked a harsh response from the Indian government, causing it to lose some support among the residents of Assam. The U.S. State Department reports a December 2003 attack on a ULFA base by Indian forces caused the group's numbers to drop from more than 3,000 to several hundred.
What agencies are responsible for fighting terrorism in India?
A number of intelligence, military, and police organizations within the Indian government contribute to counterterrorism efforts. These include state-run police forces, special security forces to guard airports and other high-profile targets, and paramilitary forces that patrol the borders and assist the police when necessary. These paramilitary groups, such as the 165,000-strong Central Reserve Police Force, have been accused of committing human rights violations, especially in Kashmir, where they are particularly active. The army usually participates in counterterrorism operations as a last resort, though in Jammu and Kashmir they play a more consistent role. India's closest structural equivalent to the U.S. Department of Homeland Security is the Ministry of Home Affairs, which oversees national police, paramilitaries, and domestic intelligence gathering.
India has several intelligence agencies that monitor terrorist activities. The Research and Analysis Wing (RAW) is the external intelligence agency and the Intelligence Bureau (IB), a division of the Home Affairs Ministry, collects intelligence inside India. A Joint Intelligence Committee analyzes intelligence data from RAW and IB as well as from a handful of military intelligence agencies, which usually provide tactical information gathered while carrying out counterterrorist operations.
The IB oversees an interagency counterterrorism center similar to the CIA. The Ministry of External Affairs oversees its own counterterrorism body, much like the U.S. State Department, which oversees diplomatic counterterrorism functions such as briefing other nations on suspected Pakistani sponsorship of terrorism in India.
How does the government react to terrorist attacks?
Experts say the government's response to terrorist attacks have been episodic; soon after an attack the government appears to take short-term measures. "India lacks a coherent strategic response to terrorism; there is no doctrine (Business Week), and most of our responses are kneejerk," says retired Major General Sheru Thapliyal, who works at the Center for Land Warfare Studies in New Delhi.
Indian security officials usually focus their investigations on the country's Muslim minority following such attacks. India is home to 150 million Muslims, the second largest Muslim population in the world. But a large percentage of them feel disadvantaged and discriminated against by the government and the security forces.
How have India’s counterterrorism agencies performed?
Some Indian journalists called the July 11 Mumbai bombings a failure of the country's intelligence community. Stephen P. Cohen, a senior fellow at the Brookings Institution, says that within the ongoing debate over the effectiveness of India's counterterrorism apparatus, "there's general agreement that the old institutions can't cope with the new pressures." Wilson John, a senior fellow with the Observer Research Foundation in New Delhi, writes in the Terrorism Monitor the problem is an intelligence structure which has yet to emerge from its "debilitating colonial legacy and a complementary stranglehold of bureaucracy." John argues the state police and intelligence units are mostly structured as agencies to protect law and order and spy on rivals rather than act as investigative and intelligence units. He says there is reluctance, and even refusal, to share information among the intelligence and security agencies.
Others counter that the intelligence agencies are performing well, but politicians too often shy away from making tough security decisions for fear of angering their constituents. Jeevan Deol, a lecturer in South Asian studies at the University of London, says, "There may well be occasions where elected politicians may not see it in their interest to isolate insurgent groups." He says their actions are nothing "too unusual for an elected democracy."
India's counterterrorism measures have often been the subject of appeals by human rights organizations. Deol says Indian officials have a higher tolerance for collateral damage than counterterrorism authorities in many other nations. In an example of such tactics, he says, "Agencies and arms of the state have been accused of turning a blind eye in order to run rival gangs that would be tasked with killing other insurgents, but would also kill innocent people." Such tactics have been effective in the past, says Cohen, but only when coupled with political accommodation.
Does India have antiterrorism legislation similar to the U.S. Patriot Act?
Not anymore. In 2002 India passed the Prevention of Terrorism Act (POTA), expanding the government's powers in combating terrorism. Some measures, such as the ability to keep terror suspects in custody without bringing them to trial, met with objections, and the law was repealed in 2004 after allegations that officials were abusing their powers. However, after the recent spate of bombings, some Indian politicians are calling for the law to be restored.
Some Indian states such as Karnataka and Maharashtra have other laws, Maharashtra Control of Organized Crime Act (MCOCA) and the Karnataka Control of Organized Crime Act, that are used to try suspected terrorists. The MCOCA was also extended to Delhi in 2002. Some lawyers have alleged that MCOCA is even more draconian than POTA and has often been misused by the investigative agencies. Other states like Rajasthan, Gujarat, Andhra Pradesh and Uttar Pradesh are also seeking similar anti-terror laws.
Secret Information
(A division of Crime Investigation Bureau)
National Crime Investigation Bureau (CIB) is a reputed intelligence workers organization in India. In the post it was tasked with all intelligence but in recent times it has focused on internal security. The CIB is national basic intelligence worker’s organization. Who are you dedicated to do some they respected intelligence work for there own country to make crime free Platform for citizen of India. We Proved secrete information for fake currency, narcotics, Drugs. Antics, Illegal Post, Stamp paper and Weapons to CBI, Vigilance, Crime Branch, Home ministry, Ministry of defense, Central And state Government, Local Police and its administration
We Invite
Inviting all professional, self employed, service class Students, Businessmen, Housewives, Retd. Persons etc., to earn extra income , without any experience, educational background Special Investigation Unit is India's leading investigation agency. The avowed aim and objective, is to train common masses at large to expose: scams/ Corrupt deals/ anti-social & anti-national elements and also to provide job/ business avenues to our members, so that they become financially & socially self independent. Members of Special Investigation Unit will get remuneration from Rs. 5,000/- to Rs. 50,000/- on each assignment. They will be provided complete technical knowhow and backup.
Police Public Friendship
The main aim of National Crime Investigation Bureau is to develop relationship between Police, Public and Media for Control Criminal Activities like Anti Nation activity, Smuggling, Organize Ganges, Fake Currency, Illegal Arms, Terrorism activity, Sexual Harassment, Child Labour, Bonded Labour and all type of criminal activities, Our main motto is highlight the exemplary deeds & achievements of both Policemen & Media personnel, before the common masses. We are providing a common platform for a) Police, b) Media c) Public for better understanding, coordination & support for their die hard efforts in highlighting/ eradicating Corruption/ Scams & other social evils from the society. You can also support and contribute towards the better and safe society,
What we do??
One of CIB prime motive is to develop healthy public police relations all over India. As in India there has always been a gap between people and police relationship. People in India are not that much aware about their rights and what kind of helps the can avail from police department, hence in many cases it has been seen that the proper channel of investigation into vital matters was lacking only because people don’t have that much trust on police administration. But now with passing time and modernization of India people are getting aware of their rights and other services. That’s especially seen in Indian metros where there has been lot of improvements in police practices and their work scenario has also improved. Now most of police departments have gone online with changing technology trends.
We always make it a point in all our meets in India which is attended by hundreds of our members and other guests to understand their fundamental rights and also as of now there has been new amendments in right to information act, so anyone can get information related to any matter pertaining to administrative departments related to that persons activities. it is to be noticed that in normal situations people don’t report a crime to police due to the fear of being harassed later on by police and court proceedings related to that case. So it is our responsibility as a social service organization to let people know how they can proceed with taking the crime case to police and what suitable actions can be taken in this matter. Especially women in our society are more often seen not reporting crime to police and it is only because they don’t know the rules and solutions. We also arrange road shows to spread awareness relating to public police relation.
We also have the support of government of India and various other social development organizations who coordinate with us to make India crime free and make society more secure and health.
Crime Information
v Crime Investigation Bureau (CIB) is a reputed Secret Crime Informer and Intelligence workers organization in India. In the past it was tasked with all intelligence but in recent times it has focused on internal security. The CIB is national basic Secret Information provider & Intelligence worker’s organization. Who are you dedicated to do some they respected intelligence work for their own country to make crime free Platform for Citizen of India.
v CIB Provides secretes information for Fake Currency, Narcotics, and Drugs. Antics, Illegal Post, Stamp Paper and Weapons to CBI, Vigilance, Crime Branch, Home ministry, Ministry of Defense, Central government, State government, Local Police and its Administration
v CIB is working against all types of Crime to make our Society Care free and safe. CIB is an Anti-Crime Organization which is devoted or dedicated to do something respected for its own Country to make the country Crime and Corruption free. The CIB provides a leading platform for the Coming Generation to fight with the crime and corruption in the near future.
v It takes urgent steps & Investigations for Crime, Corruption, Human Right Protection, Child Labor, Woman Protection, Bonded labor all Illegal works under Indian Penal Act. it Provides Crime Information to honorable President, Prime Minister, Home minister, chief minister, chief Justice, lok sabha president, Supreme Court, High Court, Income Tax Department, Vigilance Department, Crime Branch C.B.I. Raw, I.B, C.I.D, Print Media, Electronic Media, Senior Journalist, Police and its administration etc.
v CIB provides Secrete Informants of taking fake Currency, Narcotics, Drugs, Antics, Illegal, Post Tickets, Stamp Paper and Illegal weapons to C.B.I. Vigilance, Crime Branch, Home Ministry, Ministry of Defense, State and Central Government, Local Police and its and Administration Officers. To take urgent step to remove the difficulties, if rises during the process. To Inculcate the Investors of our country the spirit of lawman ship, the Solidarity, the honesty, the sincerity, and the truth in the interest of their profession. To help local, national and even international law enforcements officials in their constant effort to curtail the activities of crime syndicate, rockets, organized gangs, smugglers and law breaking in general.
Social Detective
The Crime Investigation Bureau is India’s no.1 Social Detective agency and a member of AID (All India Detectives). We work honestly for making our Country “Crime free Nation.” As per society needs we Research/Survey and Socially Detect crime and submit reports to President of India, Prime Minister of India, Chief Ministers, Police Officers, CBI, IB, Human Rights Commission, Supreme Court, High Court, Governor and all responsible departments.
Our Working Sector
(Divisions of Crime Investigation Bureau)
Ø To follow, adopt & promote Universal Declaration of Human Rights of United Nations and Indian Constitution & National-International Law. To promote art & culture, maintain, encourage, and assist help centers for promotion of Human Rights.
Ø To promote social progress and better standards of life and activity in cooperation with the Government of India and other countries to promote human rights education.
Ø To establish and conduct centres of treatment and rehabilitation for the victims of violators of Human Rights.
Ø To work for ensuring that basic Human Rights are respected everywhere and to keep the interest of disempowered communities foremost in all dealings with countries in which Human Rights violations occur.
Ø To support through the UN framework, democratic and economic reforms in countries coming out to totalitarian control and to restrict cooperation with governing regimes that violate Human Rights. To support and implement any other issues other than what has been mentioned above with respect to Human Rights.
The Part of Human Rights
Human Rights
Citizen Rights
Civil Rights
Women Rights
Rights to Freedom
Rights to Education
Rights to Voice
Rights to Legal
Rights to Food
Rights to Health
Child Rights Protection
Founders Vision
Crime Investigation Bureau (CIB) is not a conventional NGO or a typical institution; it is the ray of hope in millions of hearts, the first dream in their eyes, the first smile on their faces. It is the sky and wings together for innumerable children, excluded from human identity and dignity, with a desire to fly in freedom. It is the tears of joy of a mother who finds her rescued child back in her lap after years of helplessness and hopelessness. It is a battle to open the doors of opportunities, a fire for freedom and education in the hearts and souls of thousands of youth committed to wipe out the scourge of slavery and ignorance from the face of mankind.
CIB is the first lamp lit by those who didn't believe in cursing the darkness, they dared to hold fire in their hands, determined to dig out spring from stones. In an age of ignorance, neglect and denial on the issue of child servitude, these ordinary youth had a vision to see beyond heavens. Equipped with a strong will to demolish age-old myths and misconceptions about child labor, they fought mighty criminals, slave masters and mafia with exemplary courage.
Beginning its operation in 10th November 2018, a mass movement was ignited to create a child friendly society where all children are free from exclusion and exploitation and receive free education of good quality. The movement engaged itself in identifying, liberating, rehabilitating and educating children in servitude through direct intervention, community participation, partnerships and coalitions, promoting ethics in trade, unionizing workers, running campaigns (on issues, such as education, trafficking, forced labor, decent work, building child friendly villages) and mobilizing the masses on a common action.
CIB has triggered a ripple effect in India and in international community. The tide is turning in favor of children, a ray has multiplied itself into a sun which is constantly supplementing brightness and warmth to the lives of unprivileged children. We need more support...CIB calls you to join hands in bringing a smile, the smile of freedom, love and peace, on the face of every child in this world.
What are Child Rights?
A right is as an agreement or contract established between the persons who hold a right (often referred to as the "rights-holders") and the persons or institutions which then have obligations and responsibilities in relation to the realization of that right (often referred to as the "duty-bearers".) Child rights are specialized human rights that apply to all human beings below the age of 18.
Universally child rights are defined by the United Nations and United Nations Convention on the Rights of the Child (UNCRC). According to the UNCRC Child Rights are minimum entitlements and freedoms that should be afforded to all persons below the age of 18 regardless of race, color, gender, language, religion, opinions, origins, wealth, birth status or ability and therefore apply to all people everywhere. The UN finds these rights interdependent and indivisible, meaning that a right can’t be fulfilled at the expense of another right.
The purpose of the UNCRC is to outline the basic human rights that should be afforded to children. There are four broad classifications of these rights. These four categories cover all civil, political, social, economic and cultural rights of every child.
Right to Survival
A child's right to survival begins before a child is born. According to Government of India, a child life begins after twenty weeks of conception. Hence the right to survival is inclusive of the child rights to be born, right to minimum standards of food, shelter and clothing, and the right to live with dignity. Right to Protection: A child has the right to be protected from neglect, exploitation and abuse at home, and elsewhere.
Right to Participation
A child has a right to participate in any decision making that involves him/her directly or indirectly. There are varying degrees of participation as per the age and maturity of the child. Right to Development: Children have the right to all forms of development: Emotional, Mental and Physical. Emotional development is fulfilled by proper care and love of a support system, mental development through education and learning and physical development through recreation, play and nutrition.
What is Child Protection?
UNICEF considers child protection as the prevention of or responding to the incidence of abuse, exploitation, violence and neglect of children. This includes commercial sexual exploitation, trafficking, child labour and harmful traditional practices, such as female genital mutilation/cutting and child marriage. Protection also allows children to have access to their other rights of survival, development, growth and participation. UNICEF maintains that when child protection fails or is absent children have a higher risk of death, poor physical and mental health, HIV/AIDS infection, educational problems, displacement, homelessness, vagrancy and poor parenting skills later in life. According to the Integrated Child Protection Scheme (ICPS) Child Protection is about keeping children safe from a risk or perceived risk to their lives or childhood. It is about recognizing that children are vulnerable and hence reducing their vulnerability by protecting them from harm and harmful situations. Child protection is about ensuring that children have a security net to depend on, and if they happen to fall through the holes in the system, the system has the responsibility to provide the child with the necessary care and rehabilitation to bring them back into the safety net.
CHILD PROTECTION
PREVENTION
INTERVENTION
REHABILITATION
Law and Policies
Laws and Policies
Laws and Policies
Processes and Protocols
Access and Assistance
Long term care until age 18
Mechanisms and Systems
Immediate Relief (SOS attention)
Skills and Training
Monitoring
Restoration of rights/Status Quo
Sensitization and Awareness
Punish violators
Building
Understanding the Difference
It is important to understand the difference between these two concepts. Child rights are a set of principles or ideals. They are entitlements and some of them are justifiable in a court of law, but they are not tangible. Protection is one of these rights. But Child Protection is more than a right. It is a framework or system by which the rights of a child can come to be. The framework consists of various duty bearers such as the departments of the government, police, school, civil society, who all have roles to play to ensure that a child's rights are met, and in the case that a child's rights are violated that the violator be brought to justice and care be provided to the child. Child protection is not only treatment, but should also be preventive. Risk management needs to take place to reduce the risk of violation of child rights in any given circumstance or space.
Child protection is hence the means through which all other rights of a child can be upheld. For example a child has a right to live a normal childhood in a family environment. The child protection framework need to first take steps to ensure families are able to survive by providing them when health, education, and food for free or at minimal cost. The next step is to address the needs of children who have fallen through the cracks such as destitute, abandoned, and orphan children. The framework includes the mechanisms to relocate these children into caring families either through adoption or foster care and provide these children with access to health and education services. Hence the framework is not a single ministry or single government body it is the interlinking functions of all ministries and sectors.
Consumer Rights Protection
(A Division of Crime Investigation Bureau)
Consumer Rights Protection is one of the many initiatives of Crime Investigation Bureau. It is meant to improve the quality of services being provided by various government and private enterprises. You can express your displeasure and let other people know the issues with various companies. You can share others experiences and submit your own complaints about consumer harassment. You can also discuss the various posts by posting and reading comments. If you want to know how different companies are faring, search for complaints regarding them in the search box. The concerned companies can also look up the problems their customers are facing and thus address the issues. Our Members can report to us about any wrongdoings by any individual. Business establishment/ Company etc and get rewarded for exposing such malpractices
Consumer Rights in India
When one plans to get involved into a contract or agreement for buying or hiring any good or services, both the parties are bound by terms and conditions of the contract as well as rules of parliament. The consumer rights are also defined in terms of legislation like Sale of Goods Act and Supply of Goods and services etc. They put terms into a contract which cannot be excluded or taken away nor can be waivered even.
There is a quite good reason behind these terms. The consumer has a disadvantage when he goes for buying goods, and to come over this imbalance, the legislation described before as well as some other legislation have been enforced.
The seller also has some terms to follow, for instance, the right to return goods that have not been used, within a specified time for a refund if one does not like the product he has purchased. These terms are additional to the statutory rights, which are there and cannot be taken away.
Customers consist of a number of consumer rights and it can be seen that one’s statutory rights are more "powerful" as compared to the contractual rights one has agreed to and therefore one should use this as opposed to having a warranty (one should be aware of that a warranty might cover something that GA cannot protect you from). If a dispute pops up (faulty goods are used as an example), one does not have to argue that he has a contract that claims that goods should have satisfactory quality –which legislation already implies. If one is to argue some contractual term, it is required for him to prove it. Besides, using the consumer rights or legislative rights compels the store to take the law for consideration, and not act in the way that they are doing one a favor by offering some remedy out of the goodness of their own hearts i.e. replacing or repairing or refunding. For example, one buys a faulty mobile phone back to a store, and the reason for return is put forward as "refund under 14 day store policy. Then, answer is big NO! , and the reason is that the law was not complied with.
If one has a dispute with a retailer, he should also inform it to Consumer Direct. As much as this service is disliked, it does have any useful function - it gathers data on complaints that Trading Standards can have. Before consumer direct, it is difficult for TSOs to have an idea of where the problems arose. Now, with a national database, this kind of data can be collected and used and what else can it be used for?
The effect of this is pretty important. However, initially, if any action was taken against a retailer, it used to be in the civil courts by the buyer, and was sorted on the individual basis. It is possible that a prosecution might be brought against the seller that depends on the problem, but this would have happened on the individual complaint. If there are a number of considerably small complaints against a retailer, then the actions can be taken as a whole and there are very high penalties for that.
There is a need of awareness of consumer rights and it depends upon one that whether he follows advice and get his problems solved, but one should be aware that it might bet one’s cotton socks that it would happen over and again. It can happen with anyone or everyone, or one can take a stand, enforce his rights and make the companies behave for doing what they ought to do in the first place.
Right to Safety
According to the Consumer Protection Act 1986, the consumer right is referred to as ‘right to be protected against marketing of goods and services which are hazardous to life and property’. It is applicable to specific areas like healthcare, pharmaceuticals and food processing; this right is spread across the domain having a serious effect on the health of the consumers or their well being viz. Automobiles, Housing, Domestic Appliances, and Travel etc. When there is violation of the right then there occur medical malpractice lawsuits in the country. It is estimated every year that thousands or millions of citizens of India are killed or seriously injured by immoral practices by doctors, hospitals, pharmacies and the automobile industry. Still the government of India, known for its callousness, does not succeed in acknowledging this fact or making a feeble effort for maintaining statistics of the mishaps.
The Government of India needs to have world class product testing facilities to test drugs, food, cars or any other consumable product that can prove to be a menace to life. It does not happen coincidently that Tata Nano is sold in India for half of what it costs in a country which is industrially developed; this is a classic case of requirement of a cheap product that outweighs the need for safety of family and self. The developed countries like the United States have stalwart agencies which oversee the protection of consumer products, the Food and Drug Administration (FDA) for food and drugs, the National Highway Traffic Safety Administration (NHTSA) for automobiles and the Consumer Product Safety Commission (CPSC) for various other consumer products etc. This right needs each product which can potentially be a danger to our lives to be marketed after adequate and complete verification as well as validation. India is 50 years away, for empowering this right adequately and completely.
Consumer Law
India has developed specific routes for asserting the rights of consumers. The Consumer Protection Act of 1986 defines consumer law in India. This legislation helps to protect consumers from any kind of exploitation by availing the means for hearing and considering and finally settling disputes. This Act also stipulates the goods and service providers’ responsibilities. In the year 1987, the provisions of this Act became binding legally.
Consumer Courts
To lessen the time period taken to sort out consumer disputes, the Act permits the creation of quasi- judicial bodies to be formed at district level, state as well as central government levels. There are at present 604 District Forums along with 34 State Commissions, with the National Consumer Disputes Redressed Commission functioning at the final level. India boosts itself to be the only country having specific courts for hearing consumer grievances as per the CUTS Centre for Consumer Action Research and Training.
Marketing
This Act provides consumers protection against the marketing of services and goods that might be injurious to life or property. It also provides consumers the right to have accurate information about a product or service's quantity, purity, quality, standard and potency. There should be a competitive price at which goods and services should be offered to the consumers.
Defective Goods
A consumer having possession of a product which is defective can seek recompense from a jurisdictional Consumer Forum. This forum would need the manufacturer to come over the defect, give a replacement product, and refund the consumer's money or should pay compensation for the defect cause loss or any injury to the consumer. In case the product found is hazardous, then the forum may order the manufacturer for desisting in its manufacture.